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Articles
Jackie Smith discusses the improtance of tackling conflict in the workplace and gives some simple tips for dealing with it.
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The editor of Learning Magazine attends and reviews Speak First course 'Developing Personal Impact'.
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It can be hard getting media visibility, yet free coverage for you and your company is invaluable for promoting you, your brand or a specific product or service you offer.
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Use powerful NLP techniques to take your skills to the next level. Speak First Director, Amanda Vickers, discusses how NLP can increase business success
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Amanda Vickers, Director of Speak First was interviewed by the Sunday Times about the importance of communication skills for career progression.
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Some of us are natural networkers while others find it a challenge. This article answers the five most common ‘How to’ questions and will increase your ability to benefit from every networking event.
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Have you ever had one of those moments when everything seems to be going your way?
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What is Personal Impact? Where does it come from and how do you get more of it?
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Telephone skills are essential for customer service, our telephone skills training courses offer the basics of how to build rapport and provide great customer service over the phone.Telephone Skills Course

Telephone customer service training

Available as: In-company course

Why attend?


More often than not the first contact a customer has with your company is over the telephone. Customers who are handled in a friendly and efficient manner will have a positive first impression. If things are managed badly there will be a breakdown of trust, damaged relationships and possibly lost   business. This interactive and highly practical telephone skills course will help you develop a clear, professional manner  and build relationships on the telephone.

Who is it for?


This course is suitable for anyone who wants to improve their communication skills and deliver excellent customer service over the telephone.

Benefits

  • Build rapport effortlessly on the telephone
  • Know how to manage conflict and take difficult behaviour in your stride
  • Be able to create a positive impact with customers, suppliers and colleagues
  • Save time through communicating appropriately
  • Improve your customer and colleague relationships

 

What you will learn

  • Which medium to choose?
  • Modelling excellence
  • Gauging the response of customers
  • Making the most of your voice
  • Handling challenging behaviour
  • Putting it into practice
     

Book now!
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