Selling Over The Phone

Telesales training

Number of participants: 8
Duration: 1 day
Available as: In-company and public courses

Why attend?

Unless you let people know how good your product or service is they won’t be able to benefit from it. Whether you pale at the thought of making calls or welcome   the challenge it brings, the phone’s a crucial way of contacting clients and prospects. Good techniques increase the number of opportunities in your pipeline and result in more sales. This highly interactive and practical course will give you the essential skills of telephone selling, including cold calling.

Who is it for?

This course is suitable for anyone who wants to improve their sales or telesales skills or develop their confidence. No previous experience is required.

Benefits

• Connect with clients on a personal level and quickly find out what matters most to them
• Understand and manage your own and your client's emotional state
• More confidence in contacting prospects and clients
• Acquire skills and techniques for successfully handling tough questions in a positive manner
• Increase your awareness of the impact your behaviour has on other people
• Win more business and improve profits 

What you will learn

• Identifying leads and prospects
• Creating the right mindset
• Building and maintaining rapport 
• How to make clients feel valued and understood
• Dealing with gatekeepers
• Accessing and maintaining a resourceful emotional state
• Successfully handling tough questions and objections

Book now!