John Owens

JOHN OWENS, previously a Senior Training Manager with HSBC, specialises in design and delivery of Customer Service, Sales, Sales Management and Advanced Level Negotiations Training. John has organised large customer service events, scripted training videos and managed successful training teams.

Throughout his career John has worked with and trained sales teams on business improvement initiatives including relationship management initiatives. He is culturally sensitive having had extensive experience training people in most parts of the world. John has facilitated Client Relationship programmes for corporate bankers in the UK, United States, Hong Kong and Cyprus resulting in an effective strategy for developing key relationships, leading to an increase in more profitable business and a reduction in competitor encroachment.

John has conducted Project Management and Change Management Programmes, working with all levels of management to ensure effective communications and facilitate successful outcomes.

Specific areas of expertise

Winning Pitches is vital to the success of any professional organisation, yet too often is rushed, the participants are unprepared and the outcome unsatisfactory. More »

Client Comments

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Want to find out more about our courses?

Presentation Skills Programme

Confident Presenter
Advance Your Presentations
Presentations Masterclass

Personal Impact Programme

Assert Yourself with Confidence
Developing Personal Impact
Making the Right Impact
Personal Impact for Leaders

Other Open Courses

Sales Cold Calling
Influencing and Persuading
Negotiation Skills
Understanding the Media

Call us today to discuss your learning needs on 020 7253 2117 or email us at info@speakfirst.co.uk