Developing Personal Impact Course
Availability: Open Course and In-Company
Why attend?
Being technically good at your job is not sufficient today – you must also be able to communicate, influence and motivate colleagues and clients. Many people, however, are left to acquire these skills through a process of trial and error. This practical and lively course will increase your self-awareness and develop your interpersonal skills so you come across with positive impact, whatever the situation.
Who is it for?
Anyone whose current role requires them to interact with client and colleagues will benefit from attending this course. It is particularly useful for those who want to create a positive impression and put forward their views with confidence and conviction.
What you will learn
Why you need impact
- The benefits of creating a positive lasting impression with clients and colleagues
- Why this is an essential business skill
Having impact in different situations
- Meetings and interviews
- Networking and presenting
- Selling and pitching
Managing impressions
- Why first impressions are important
- Impression and impact are interchangeable
- How to manage the impression you create with clients, your boss and other colleagues
- Make the most of your appearance – image, dress, and grooming
What is impact?
- How you know when someone has impact
- What kind of impact you want to make in a variety of situations such as client meetings, interviews and networking events
- Creating a ‘blueprint’ of the person you want to be
Reading your audience
- What not to do – fiddling, signs of nervousness
- How to avoid common pitfalls
Reading your audience
- Being sensitive to the reactions of others
- Adapting your behaviour to meet your audience's needs
Why inner confidence is vital
- Having the confidence to be yourself
- How outer confidence depends on inner confidence
- Building even greater self esteem and self belief
- Practical techniques for feeling and looking more confident at work
Enhance voice and body language
- The importance of having a ‘powerful’ voice
- Simple ways of improving vocal impact
- Dominant and submissive body language
- Why the way we shake hands and smile matters
- How to move purposefully and confidently
Connecting with people
- How to establish and build rapport with clients and colleagues
- Powerful mirroring and matching techniques
- The power of active listening
Behavioural Flexibility and Personal Style
- Identifying your behavioural style and understanding other peoples’
- Adapting your communication positively in difficult situations
- Developing a range of responses in order to handle customer objections and difficult behaviour effectively
Being assertive
- How assertiveness differs from aggression and passivity
- Feeling able to express your views openly in meetings, events and other business situations
- Asking for what you want without apology and awkwardness
Influencing and persuading
- ‘Wimp talk’ versus’ power talk’
- Ethos, pathos, logos
- Cialdini’s six ‘weapons’ of influence
Writing with impact
- Short, sharp sentences that really connect with people
- How to write in a clear, engaging and interesting way
- Why less is often more
Passion and conviction
- Why conviction is important when it comes to creating impact with clients and colleagues
- How beliefs and values affect the way you communicate ideas
- Tapping into your passion
Benefits to you and your organisation
- Enhance your personal impact in everyday business situations
- Create a positive first impression with clients and colleagues
- Feel comfortable saying what you want, even in difficult situations
- Communicate clearly and in a way that motivates others
- Assert your views with increased confidence
- Practise powerful influencing techniques
- Know how you come across to others and adapt your approach to create greater impact
|