Managing Conflict
Conflict management training
Number of participants: 12
Duration: 2 days
Available as: In-company course
Why attend?
We can’t avoid workplace conflict. It happens because we all have different perceptions, values and beliefs. Yet if we don’t handle it well, we risk jeopardising the results we want to achieve and losing the benefit of productive, positive working relationships. This conflict management course will help you waste less time on sorting out people problems and enable you to enjoy work more.
Who is it for?
Managing Conflict is for anyone who wants to be better equipped to deal with people they have a difficult relationship with or handle those who have different ways of working.
Benefits
- Avoid wasting precious energy on feeling negative about a person or situation
- Learn new strategies for handling disagreements and misunderstandings constructively
- Help yourself and others move on and be productive
- Minimise departmental/team/client politics
- Get to the root cause of difficult behaviour
- Acquire influencing strategies that smooth the path to resolution
- Be able to use four styles of persuasion – asserting, attracting, bridging and proposing
- Know what to do when faced with ‘difficult’ behaviour and how to overcome resistance
- Leave having practised a step-by-step process for successfully managing conflict
What you will learn
- What is conflict?
- Approaches to conflict
- Mapping the conflict
- Discover what’s important to you and others
- Developing behavioural flexibility
- Willingness to resolve
- Influencing in conflict situations
- Roadmap to resolution
- Managing emotions
- Conflict and power
Book now!
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