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“The human brain starts working the moment you are born and never stops until you stand up to speak in public.”
How customer feedback built stronger customer relationships, trust and process efficiencies – a case study. Published in Customer Management June 2005
In today’s competitive market place it is vital to stay close to your clients if you want to hang on to them
Many people look on the idea of being interviewed by the media with horror, but it’s worth remembering that the very great majority of interviews are fairly straightforward.
You’re at your desk, your list is in front of you, it’s time to take a deep breath and pick up the phone – the moment you’ve been dreading.
Amanda Vickers shares her ideas on how to create a memorable event
Do you pay the asking price without thinking or is it second nature to go after a bargain? Like it or not negotiation is part of everyday life.
The ability to develop good working relationships with a wide variety of people is a key skill for business professionals.
Chapter 8: States and Emotions
What to do when you get an attack of the ‘jitters’
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...and lastly
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